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National Help Desk

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Just Cleaning’s specialist national Help Desk team adopts ownership of each call made to the service and manages each request appropriately and efficiently, while keeping communication lines open to ensure clients share complete satisfaction. This is achieved through facilitating end to end work order management, centralised account administration, 24/7 Customer Contact Solutions and customised reporting and analysis system.

Our customer service personnel are fully trained to provide our clients with high quality customer service. We combine training with advanced call handling procedures and the foremost call centre technology in order to provide the best possible experience and solution every time.

Our Help Desk package utilizes:

  • Advanced technology and design to deliver great live reporting
  • Sophisticated software and information systems, enabling constant monitoring, reporting and analysis of results to facilitate continual improvement.
  • Interactive voice response (IVR) phone menu, designed to be clear, efficient and user friendly.
  • Multiple access points for customers, including 24/7 telephone, email and customer portal access via a dedicated secure login.
  • Experienced managers, providing strong leadership and guidance across the team.
  • Robust staff training and continual quality assurance measures implemented to ensure high standards are maintained.